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Posted On: 7/30/2020I just got here and Aretha was a huge help and got everything done fast and was a huge help I can't thank her enough.
By: Dakota kirkland Verified Resident
Source: GOOGLE PLACES
Posted On: 7/29/2020
Maintenance! Thanks Jose!
I would like to take a moment to appreciate Jose from Maintenance, shoutout to him for always being helpful when we need... it! He recently changed some clips on our window and has also been around for the air conditioning and other little things here and there! Awesome job!Read More about Maintenance! Thanks Jose!
By: Anonymous
Source: Property Site
Posted On: 7/29/2020
Maintenance! Thanks Jose!
I would like to take a moment to appreciate Jose from Maintenance, shoutout to him for always being helpful when we need... it! He recently changed some clips on our window and has also been around for the air conditioning and other little things here and there! Awesome job!Read More about Maintenance! Thanks Jose!
By: Anonymous
Source: Property Site
Posted On: 7/28/2020Estoy feliz de vivir en Estancia Apartments, es algo así como un Resort de lujo donde siempre encuentras una cara amable... en la recepción . Me encanta el trabajo y la disposición que siempre tienen las personas de mantenimiento especialmente mencionar a José Martinez quien con su amabilidad me ha sacado de apuros en muchas ocasiones. El es muy amable, servicial y desinteresado. Además de que me siento muy tranquila teniendo personas tan capacitadas y serviciales en sus oficinas. Definitivamente el mejor lugar para vivir????Read More about
By: DIANA LOPEZ Verified Resident
Source: GOOGLE PLACES
Posted On: 7/25/2020Very nice apartments. Maintenance is one of my favorite things about living here. Anytime I have a problem, it is always... fixed as soon as possible. Sean Washington is a rockstar maintenance man and is always on his A game. He is friendly and gets the job done! Thank you for the great service!Read More about
By: Nikki Delaney Verified Resident
Nikki, thank you for your kind words! We are so fortunate to have you as a resident here at Estancia Apartments!
Posted On: 7/25/2020I have been a resident for 3years and I love it here. Maintenance issues are fixed within 24 hours and the workers are friendly,... respectful and trustworthy. Andie the assistant manager is supa amazing she is friendly and always have a lovely attitude. Andie always made sure my grandson got home safely and off the bus. I love all the amenities that come with the apartment though I don't use them all and the lawn care is always maintained appropriately. The area is nice and I'm a block away from stores and shopping malls...Read More about
By: Destiny Pinkney Verified Resident
Source: GOOGLE PLACES
Posted On: 7/24/2020My experience was super awesome and Aretha jumped through every hoop and obstacle to make this happen in a short time frame.... Oh my goodness what an amazing apartment complex!Read More about
By: Christie Grigsby Verified Resident
Source: GOOGLE PLACES
Posted On: 7/23/2020
Friendly and flawless customer service from Aretha
I’ve never had a customer care representative actually care as much as she did. She answered every question and concern... I had while still showing a great amount kindness. Because of the outstanding service I’m moving in today!Read More about Friendly and flawless customer service from Aretha
By: Andrew Verified Resident
Source: Property Site
Posted On: 7/23/2020I had been searching around for quite some time for better environment for my kids and I. I decided to stop by Estancia,... while I was out looking. When I arrived, Aretha was there to help me. I must say before I had the tour, Arethas' customer service and personality, had sold me already. Throughout the process, she kept me updated on how things were going in a timely manner. Aretha was so exuberating, courteous, professional and friendly, I felt like we were family lol. I must say this experience was by far the best I've been apart of in my life. Thank You Aretha for going above and beyond, you're super dope!!Read More about
By: Charelle Jones Verified Resident
Source: GOOGLE PLACES
Posted On: 7/23/2020Aretha, was wonderful! Very kind and knowledgeable about the in's and out of the apartment! 100% would recommend her giving... you a tour.Read More about
By: Dylan O'Dell Verified Resident
Source: GOOGLE PLACES
Posted On: 7/23/2020Jose and Fernando are great maintenance guys who do a great job!
By: Family Friends Verified Resident
Source: GOOGLE PLACES
Posted On: 7/23/2020I was utterly astonished at how incredible the customer service was. Not only did Aretha (with leasing) answer every question... professionally, she also was unbelievably kind and made me feel so welcomed (even though I wasn't a resident yet). Because of her service I ended up renting the apartment on the spot and am moving in today. Thank you so much Aretha, AndrewRead More about
By: andrew cooke Verified Resident
Source: GOOGLE PLACES
Posted On: 7/23/2020I put in a maintenance request because my dishwasher was leaking. Fernando and Jose responded to my request within a few... hours and went above and beyond making sure it was in good working order. They not only fixed the leak, but they also cleared out my filter and replaced the jet dry cap because they noticed it was needed. Great job Fernando and Jose! Thank you!Read More about
By: Sweet 27
Source: GOOGLE PLACES
Posted On: 7/22/2020
Prime Location
I have lived at Estancia apartment for more then a year and can’t say anything bad. It has a prime location to everything,... the staff is very friendly and will always try to help (specially Andie always nice and polite, understanding etc). The only bad think I can say is the year that I picked this apt. complex the construction started on Mingo🤦🏻???and my apt was right next to the road. Overall is nice.Read More about Prime Location
By: Elena Verified Resident
Source: Property Site
Posted On: 7/22/2020Fernando and Jose are awesome. They take care of my maintenance requests quickly and accurately. Customer service here is... amazing. Aretha is the best leasing person in town. We toured a couple other places before making our decision, and she answered all of our questions and gave us the best customer experience.Read More about
By: Justin Masiker Verified Resident
Source: GOOGLE PLACES
Posted On: 7/22/2020Aretha in leasing is awesome! She was so knowledgeable about the apartment community and was even more helpful through the... applicatuon process! I love my apartment and am so grateful for my new home!Read More about
By: Jeremy Merz Verified Resident
Source: GOOGLE PLACES
Posted On: 7/22/2020Love the place and love the people! The staff is amazing! Aretha walked us through the apartment and was very helpful with... every question that was thrown at her! Amazing job!Read More about
By: jacob ozbun Verified Resident
Source: GOOGLE PLACES
Posted On: 7/22/2020I was thoroughly impress with Aretha she worked with me thru a tough time and got me what I wanted I would highly recommend... this place to everyoneRead More about
By: Kevin Knight Verified Resident
Source: GOOGLE PLACES
Posted On: 7/21/2020Leasing agent Katie is a pleasure to work with. She made the application process easy and quick. She even answered any questions... i had outside of her working hours. It was really appreciated. Thank you Katie.Read More about
By: Jessica Freeman Verified Resident
Source: GOOGLE PLACES
Posted On: 7/21/2020Been here 3 months, no issues at all. Great friendly staff and neighbors. Would recommend to all! Update!!! 2020 New Manager... here. Customer service above expectations. Manager Andie is freaking awesome. Had a great Bday party this past weekend with no issues. Been here 4 years and loving it. Come be apart of this great diverse community!!! #Estancia2021 Maintenance workers Fernando and José are friendly and courteous ever time. Always smiling on encounter. Awesome team.Read More about
By: Roy Gage Verified Resident
Roy, Thank you so much for taking time out to give us feedback. It is our goal to make sure you are completely satisfied with your apartment. We appreciate you and want to thank you for choosing Estancia. If you need anything do not hesitate to contact our office.
Leigh Keller
Manager
Posted On: 7/21/2020The maintenance department is on point here, Jose and Fernando are beasts son. They respect my privacy, and show up when... I am home, even with running a entire complex. thanksRead More about
By: Chris Anderson Verified Resident
Source: GOOGLE PLACES
Posted On: 7/21/2020I just moved in and i absolutely love it here! My washer was messed up and the maintenance team had it fixed within hours... of my referral!! Katie, a leasing agent here, is also so helpful and made the move in and application process so easy and stress free. She is always there to answer my questions and is always so nice.Read More about
By: Taylor Fortenberry Verified Resident
Source: GOOGLE PLACES
Posted On: 7/20/2020
Perfect maintenance
Perfect match with the maintenance crew! Josè and Fernando did a perfect job in the apartment. We feel lucky to be here!... Keep on the good work guys! Read More about Perfect maintenance
By: Jairo Romero Verified Resident
Source: Property Site
Posted On: 7/20/2020Fernando and Jose are awesome. They take care of my maintenance requests quickly and accurately. Customer service here is... amazing.Read More about
By: Justin Masiker Verified Resident
Source: GOOGLE PLACES
Posted On: 7/20/2020I’ve been looking for a new place to live and Aretha Roper was very helpful when it came to learning more about leasing opportunities... and everything I would need to know about the complex. She was extremely helpful.Read More about
By: Dimitri Johnson Verified Resident
Source: GOOGLE PLACES
Posted On: 7/20/2020Katie was the best and most helpful person I have ever encountered moving into somewhere! She was kind and very respectful!... 10/10 would recommend her for all your move in needs!Read More about
By: Tim Armstrong Verified Resident
Source: GOOGLE PLACES
Posted On: 7/20/2020My husband and I recently moved into Estancia. Our leasing consultant, Aretha R., has been so helpful and friendly! All communication... has been handled in a timely manner. Our apartment looks great and is just what we were looking for!Read More about
By: Michelle Lambkins Verified Resident
Source: GOOGLE PLACES
Posted On: 7/19/2020I love my apartments, but now I love them even more because of Fernando! He came to our rescue tonight at 11pm to fix our... AC. He was so kind and quick to fix it and he definitely needs to be recognized for it. Having Fernando as our maintenance guy adds sooo much to these apartments. Thanks Fernando!Read More about
By: Abi Tinoco Verified Resident
Source: GOOGLE PLACES
Posted On: 7/18/2020
Maintenance
Maintenance did very good work and completed the job. Names are
By: Wayne Smith Verified Resident
Source: Property Site
Posted On: 7/18/2020
Maintenance
Maintenance did very good work and completed the job. Names are
By: Wayne Smith
Source: Property Site
Posted On: 7/17/2020Great looking community, and the leasing staff - Aretha Roper in particular, was VERY helpful and knowledgeable about the... property and all of the amenities they have. I had tons of questions and she had tons of answers to every one of them. Very professional and friendly.Read More about
By: Tanner Denton Verified Resident
Source: GOOGLE PLACES
Posted On: 7/17/2020I would like to mention the great work that the maintenance team does, always friendly and professional, especially I would... like to mention the excellent work that Mrs. Lourdes Salcido does. Every day I go to the gym and I see her doing her job by keeping the place clean and nice. She always gives a nice greeting as well! Thank you for your hard work!Read More about
By: margarita cortez Verified Resident
Source: GOOGLE PLACES
Posted On: 7/17/2020Been living here for about 6-7 years and just wanna say thanks to assistant manger, Andie she has always help me sort things... out.Read More about
By: Tommy Le Verified Resident
Source: GOOGLE PLACES
Posted On: 5/23/2020Love living here! The leasing agents are extremely friendly and helpful!
By: Katie Payton Verified Resident
Hi Katie,
Thank you for the 5-star review! We love to hear that our team is taking great care of you, as your satisfaction is of the utmost importance.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 5/5/2020The maintenance team at Estancia Apartments have been nothing short of amazing especially Fernando.Through these hard times... he is working super hard and we notice all the hard work that he and the other guys are doing. Thank you Fernando for taking care of my AC and always having best attitude and being very kind. We appreciate all the efforts. Thank you!Read More about
By: Sam Harris Verified Resident
Hi Sam,
We're glad to hear you found our staff to be so supportive during your experience here at Estancia. Customer Service is our top priority, and we're thrilled Fernando was able to take care of you! We look forward to serving you in the years to come. Keep sharing the great news!
Warm Regards,
J. Erin Bodie
Gaines Investment Trust
Customer Service Manager
858-250-0595
Posted On: 4/28/2020I would like mention the amazing job that one of the staff members does, on a daily basis. Fernando, the maintenance supervisor,... has been constantly providing excellent service since the day we moved in. He is always very sweet, profesional, fixes everything in a timely manner, and our dog Bailey loves him. He is the one reason my wife and I love living at Estancia Apartments.Read More about
By: Joseph Williams Verified Resident
Hi Joseph,
Thank you for sharing your positive experience. Your kind words and feedback mean a lot to our team, and it's reviews like yours that keep us motivated! We are always dedicated to serving you and your dog Bailey. We hope you will continue to make your home at Estancia in the years to come!
Thanks again,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 4/27/2020I would like to mention the amazing job that one of the staff members does, on a daily basis. Fernando, the maintenance supervisor,... has been consistently providing excellent service since the day we moved in. He is always very sweet, professional, fixes everything in a timely manner, and our dog Bailey loves him. He is the one one reason we love living at Estancia Apartments.Read More about
By: Ava Williams
Hi Ava,
Your kind words and feedback mean a lot to our team, and it's reviews like yours that keep us motivated! We are always dedicated to serving you and your dog Bailey. We hope you will continue to make your home at Estancia in the years to come !
Thanks again,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Hello Megan, I'm surprised to see your review, as your comments are not representative of the typical feedback we receive from our residents at Estancia. I've been in touch with our property staff and understand you're request was for a short-term lease, but I'm sorry to hear that there may have been any miscommunication. If you have any concerns that remain outstanding, or if you're still unsure about the options for resigning your lease, please feel free to contact us at the number below. We want to keep you in our community, and your happiness is important to us. Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
Posted On: 3/3/2020The staff is fantastic! Andie and Lacey are truly wonderful! They are both friendly, understanding, and helpful. I have enjoyed... my stay here. I highly recommend. Mention my name when you tour. Tom JamesRead More about
By: Tom James Verified Resident
Source: GOOGLE PLACES
Posted On: 3/2/2020
By: Ayo Akinrotimi Verified Resident
Source: GOOGLE PLACES
Posted On: 2/25/2020Very nice but pricey
By: Brandon Blandford
Source: GOOGLE PLACES
Posted On: 2/24/2020My stay at Estancia was wonderful. I cant say that about many other apartments I have stayed at. Professional staff, beautiful... grounds and pool area, well kept and close to highway mall and restaurants.Read More about
By: Cindy_W954 Verified Resident
Source: APARTMENT RATINGS
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